Shipping Policy

• Mainland UK only: Standard services cover Mainland UK. Delivery to Northern Ireland, the Republic of Ireland, the Scottish Highlands/Islands, and other out-of-area postcodes may not be available or may incur surcharges.
• If shipped by Rydiqo®: Contact us before purchase and we'll confirm coverage and pricing for your postcode.
• If shipped by the seller: Message the seller via the listing to confirm availability and pricing to NI, ROI, or the Highlands before purchase.

A) Rydiqo® Delivery — fixed pricing (buyer pays)

• Electric Bike (E-Bike): £89
• Electric Scooter (E-Scooter): £79
• Electric Mobility Scooter: £149
• Electric Moped: £165
• Electric Go Kart: £189
• Electric Dirt Bike: £139
• Electric Trike / Tricycle: £175
• Electric Unicycle: £39
• Electric Hoverboard: £39
• Electric Skateboard: £39
• E-Bike Battery: £49
• E-Bike Charger: £8.99
• E-Bike Motor / Conversion Kit: £24.99
• E-Ride Parts & Accessories: £9.99
• Helmets & Safety Gear: £8.99
• Tyres, Tubes & Wheels: £12.99
• Timescale: typically 2–3 working days from collection.
• Insurance: in-transit cover up to £10,000 per shipment.
• Condition on delivery: we deliver the item in the same condition it was collected. Boxed arrives boxed; assembled arrives assembled.
• Tracking: full tracking and status updates provided.
• Availability: shown on eligible listings. If not displayed, choose Seller Delivery or Collection.

B) Free Delivery — "Sold by Rydiqo®"

• Price: free Mainland UK delivery unless a listing states otherwise.
• Timescale: typically 3–7 working days (standard service).
• Insurance: standard carrier terms apply unless the listing expressly offers enhanced cover.
• Eligibility: applies only to items marked "Sold by Rydiqo®".

C) Seller-provided delivery

• Set by the seller: cost, courier choice, and timescales are determined by the seller and displayed on the listing in most cases.
• Tracking required: sellers must provide a valid tracking number or proof of delivery. Rydiqo® monitors compliance to protect buyers.
• Coverage: some sellers may deliver to NI, ROI, or the Highlands. Always confirm via the listing message tool before purchase.

If enabled by the seller, buyers may choose Collection after paying securely on Rydiqo®. Collection must be pre-arranged via the order page.

• Working days: Monday to Friday, excluding UK bank holidays.
• Start of clock: For Rydiqo® Delivery, the timeline begins at collection, not order placement.
• Missed delivery: If no one is available, redelivery or return fees may apply. We'll share carrier instructions by email or SMS.

• Rydiqo® Delivery: in-transit cover up to £10,000 per shipment. Damage or loss claims must be reported to Rydiqo® within 48 hours of delivery with timestamped unboxing video and clear photos.
• Sold by Rydiqo® (free delivery): standard carrier terms apply unless a listing offers enhanced cover. Report issues within 48 hours with evidence.
• Seller-provided delivery: claims are assessed under the seller's chosen courier terms. Tracking or proof of delivery is required. Report issues within 48 hours.

• Ensure your delivery address, access details, and contact number are accurate at checkout.
• For heavy or oversized items (e-bikes, trikes, mopeds, go karts, mobility scooters), please ensure safe access for couriers. Stairs, gated access, or restricted parking may require pre-notification and can affect service.
• Address changes after dispatch may incur carrier fees or delays.

• Some items (e.g., e-tricycles, mopeds, go karts, mobility scooters) or out-of-area postcodes may require a custom quote or surcharge. We'll confirm before booking.
• Maximum weights and dimensions vary by listing and courier. If in doubt, message the seller or contact us before purchase.

• Before collection/dispatch: You may request cancellation. Fees may apply if a collection slot has been booked or packaging undertaken.
• After collection/dispatch: Returns are governed by our Refund & Return Policy. Redelivery or return freight and handling fees may apply.
• Failed delivery/collection: If the courier cannot access the address or the consignee is unavailable, additional charges may apply per carrier terms.

All marketplace purchases are covered by Rydiqo® Buyer Protection. If an item arrives not as described, report it within 48 hours of delivery with a timestamped unboxing video and photos so we can step in quickly.

See our Buyer Protection Policy and Refund & Return Policy for full detail.

Questions about delivery or a specific listing?

• Rydiqo® Delivery or Sold by Rydiqo®: Contact us
• Seller-provided delivery: message the seller via the listing or order page.