Rydiqo^® Policy

Extended Warranty Policy

Last updated: April 2026

Extra coverage beyond the manufacturer's warranty — giving you peace of mind on every item sold directly by Rydiqo®.

At a glance

Three coverage tiers: 6, 12, or 36 months added to the manufacturer's warranty.
Only on Sold by Rydiqo® items. Must be purchased at checkout or within 14 days of delivery.
Discounted parts + priority support when you need a repair.
Non-transferable — coverage is linked to the item's serial number and original purchaser.

Choose your coverage.

Three tiers. Same high-quality coverage. Longer peace of mind.

6 months

Short-term reassurance

Ideal for buyers who want a little extra cover just after the manufacturer period ends.

Best value

Doubles your typical cover period. Recommended for all new Sold by Rydiqo® e-rides.

36 months

Maximum protection

Up to 3 full years of extra cover. Best for premium e-bikes and high-use riders.

Get covered today Browse Sold by Rydiqo®

The full policy.

Tap any section to see the detail.

1 What's included

Discounted parts supply — access replacement parts, components, and accessories at exclusive reduced rates.
Priority support — faster response times and access to Rydiqo®'s dedicated warranty team.
Repair assistance — guidance on approved repair partners and installation help where possible.
Peace of mind — protection for up to 3 years beyond the manufacturer's coverage.

2 Eligibility

Extended Warranty is available only on items purchased directly from Rydiqo® (Sold by Rydiqo®).
Must be purchased at checkout or within 14 days of delivery.
Coverage is linked to the item's unique serial number or proof of purchase and is non-transferable.

3 How it works

The standard manufacturer warranty applies first. Once that period ends, the Rydiqo® Extended Warranty continues coverage as defined in Section 1.

If a part needs replacement, you'll receive it at exclusive reduced cost, subject to eligibility checks.

Designed to protect: The Rydiqo® Extended Warranty is designed to protect genuine customers, reduce repair costs, and ensure long-term reliability of your purchase. Misuse or breach of these conditions results in immediate loss of coverage.

4 What's not covered (warranty void situations)

The Extended Warranty will be void if any of the following apply:

Accidental damage — unintentional, unexpected, or sudden damage.
Consumables such as oils, cleaning products, or batteries reaching end of natural lifespan.
Damage caused by misuse, abuse, neglect, or accidents (including water damage, overloading, or reckless riding).
Unauthorised repairs, modifications, or use of non-approved parts or accessories.
Commercial use, rental, courier, or delivery service usage unless specifically approved in writing by Rydiqo®.
Failure to follow the manufacturer's or Rydiqo®'s care, maintenance, and charging guidelines.
Items that have been altered, dismantled, or tampered with in any way.
Serial number removal, tampering, or inability to verify proof of purchase.
Damage arising from third-party couriers, improper storage, or environmental factors (e.g., rust, mould, extreme weather).
Any loss, theft, or damage not directly linked to a covered part fault.
Resold items, second-hand items, or items no longer in the possession of the original purchaser.
Normal wear and tear.

5 How to make a claim

Contact Rydiqo® support with your order number and serial number.
Describe the fault and upload photos or video showing the issue.
Our warranty team reviews your claim, typically within 1–2 working days.
If approved, we arrange discounted parts, priority support, or repair guidance.

Need help? Contact us — our team handles every claim personally.