Extended Warranty Policy

• Discounted parts supply — access replacement parts, components, and accessories at exclusive reduced rates.
• Priority support — faster response times and access to Rydiqo®'s dedicated warranty team.
• Repair assistance — guidance on approved repair partners and installation help where possible.
• Peace of mind — protection for up to 3 years beyond the manufacturer's coverage.

• Extended Warranty is available only on items purchased directly from Rydiqo® (Sold by Rydiqo®).
• Must be purchased at checkout or within 14 days of delivery.
• Coverage is linked to the item's unique serial number or proof of purchase and is non-transferable.

The standard manufacturer warranty applies first. Once that period ends, the Rydiqo® Extended Warranty continues coverage as defined in Section 1.

If a part needs replacement, you'll receive it at exclusive reduced cost, subject to eligibility checks.

The Extended Warranty will be void if any of the following apply:

• Accidental damage — unintentional, unexpected, or sudden damage.
• Consumables such as oils, cleaning products, or batteries reaching end of natural lifespan.
• Damage caused by misuse, abuse, neglect, or accidents (including water damage, overloading, or reckless riding).
• Unauthorised repairs, modifications, or use of non-approved parts or accessories.
• Commercial use, rental, courier, or delivery service usage unless specifically approved in writing by Rydiqo®.
• Failure to follow the manufacturer's or Rydiqo®'s care, maintenance, and charging guidelines.
• Items that have been altered, dismantled, or tampered with in any way.
• Serial number removal, tampering, or inability to verify proof of purchase.
• Damage arising from third-party couriers, improper storage, or environmental factors (e.g., rust, mould, extreme weather).
• Any loss, theft, or damage not directly linked to a covered part fault.
• Resold items, second-hand items, or items no longer in the possession of the original purchaser.
• Normal wear and tear.

1. Contact Rydiqo® support with your order number and serial number.
2. Describe the fault and upload photos or video showing the issue.
3. Our warranty team reviews your claim, typically within 1–2 working days.
4. If approved, we arrange discounted parts, priority support, or repair guidance.

Need help? Contact us — our team handles every claim personally.