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Rydiqo® Policy

Dispute Resolution Policy

Last updated: April 2026

How Rydiqo® handles disputes between buyers and sellers — including timelines, evidence requirements, and how we protect both sides of every transaction.

At a glance
  • 48-hour window to open a dispute after delivery or collection.
  • Evidence required: timestamped unboxing video, clear photos, listing screenshot.
  • Payouts paused on disputed orders until the case is resolved.
  • Final decision: Rydiqo® acts as independent mediator. Our decision is binding.
  • Misuse consequences: account suspension and loss of protections.
Start a dispute How protection works

The full policy.

Tap any section to read the detail.

1 When you can open a dispute

Buyers may open a dispute if:

  • The item is "not as described" — wrong model, undisclosed faults, or missing major parts.
  • The item arrives damaged and damage was not disclosed in the listing.
  • The item never arrives after confirmed payment.

Sellers may open a dispute if:

  • The buyer makes false claims about the item.
  • The buyer refuses to complete payment or collection after purchase.
  • The buyer returns an item in a different condition than received.
2 Time limits
  • Disputes must be opened within 48 hours of confirmed delivery or collection.
  • Claims opened after this window will be closed automatically.
Tip: Film an unboxing video immediately on receipt. It's the single most important piece of evidence in any dispute.
3 Evidence requirements

To process a dispute, you must provide clear proof:

  • Timestamped unboxing video
  • Clear photos showing the issue
  • Copy of the original listing (or screenshot)
  • For seller disputes: proof of item condition before dispatch

Without valid proof, the dispute will be closed in favour of the other party.

4 How Rydiqo® resolves disputes
  1. Buyer or seller opens a dispute within the allowed time window.
  2. Both parties submit evidence via the Rydiqo® dashboard or email.
  3. Rydiqo® reviews all evidence and may request further details.
  4. Rydiqo® issues a final decision — this is binding and cannot be appealed.

Rydiqo® may also involve third-party couriers, payment providers, or legal authorities if required.

5 Payment holds during disputes
  • If a dispute is open, seller payouts on that specific order are paused until the case is resolved.
  • Other payouts continue normally.
  • If the buyer wins, funds may be refunded directly from the payout hold.
  • If the seller wins, funds are released in full.

See Payouts for full payout timing detail.

6 Misuse of the dispute process

We take false or abusive claims seriously. Any buyer or seller found misusing the dispute process may face:

  • Account suspension or permanent ban
  • Loss of buyer or seller protections
  • Reporting to legal authorities
  • Recovery of losses and legal costs where applicable
7 Rydiqo®'s final decision

As the marketplace operator, Rydiqo® acts as an independent mediator. Our decision is based on the evidence provided and marketplace rules.

We always aim for fairness — but our decision is final to keep transactions moving and protect the community.

8 How to start a dispute

To start a dispute, contact us within 48 hours of delivery or collection with:

  • Your order number
  • Timestamped photos and unboxing video
  • A clear explanation of the issue

The faster you submit evidence, the faster we resolve it. Our UK team reviews every dispute personally.

Related policies.

Buyer Protection Policy How buyer claims are handled Seller Protection Policy How sellers are protected against false claims Refund & Return Policy How refunds and returns are handled Payouts Payment timing and holds Terms of Service Platform terms for all users Contact support Start a dispute with our team

Rydiqo® may update this policy at any time to reflect operational or legal changes. Updates take effect upon posting on this page.

Got a problem with an order?

Our UK support team reviews every dispute fairly. Report within 48 hours to stay covered.

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