Dispute Resolution Policy

Buyers may open a dispute if:

• The item is "not as described" — wrong model, undisclosed faults, or missing major parts.
• The item arrives damaged and damage was not disclosed in the listing.
• The item never arrives after confirmed payment.

Sellers may open a dispute if:

• The buyer makes false claims about the item.
• The buyer refuses to complete payment or collection after purchase.
• The buyer returns an item in a different condition than received.

• Disputes must be opened within 48 hours of confirmed delivery or collection.
• Claims opened after this window will be closed automatically.

To process a dispute, you must provide clear proof:

• Timestamped unboxing video
• Clear photos showing the issue
• Copy of the original listing (or screenshot)
• For seller disputes: proof of item condition before dispatch

Without valid proof, the dispute will be closed in favour of the other party.

1. Buyer or seller opens a dispute within the allowed time window.
2. Both parties submit evidence via the Rydiqo® dashboard or email.
3. Rydiqo® reviews all evidence and may request further details.
4. Rydiqo® issues a final decision — this is binding and cannot be appealed.

Rydiqo® may also involve third-party couriers, payment providers, or legal authorities if required.

• If a dispute is open, seller payouts on that specific order are paused until the case is resolved.
• Other payouts continue normally.
• If the buyer wins, funds may be refunded directly from the payout hold.
• If the seller wins, funds are released in full.

See Payouts for full payout timing detail.

We take false or abusive claims seriously. Any buyer or seller found misusing the dispute process may face:

• Account suspension or permanent ban
• Loss of buyer or seller protections
• Reporting to legal authorities
• Recovery of losses and legal costs where applicable

As the marketplace operator, Rydiqo® acts as an independent mediator. Our decision is based on the evidence provided and marketplace rules.

We always aim for fairness — but our decision is final to keep transactions moving and protect the community.

To start a dispute, contact us within 48 hours of delivery or collection with:

• Your order number
• Timestamped photos and unboxing video
• A clear explanation of the issue

The faster you submit evidence, the faster we resolve it. Our UK team reviews every dispute personally.