Seller Agreement

• Marketplace / agent: RYDIQO LTD operates the platform as a disclosed agent that facilitates transactions between you and buyers. Rydiqo® does not take title to your goods.
• Seller of record: For your listings, you are the seller of record and the contracting party with the buyer. You are responsible for product safety, legal compliance, and taxes (including VAT, if applicable).
• Payment collection agent: You authorise Rydiqo® to collect payment from buyers as your agent, deduct applicable fees and commission, and remit the balance to you.

• Appointment. You appoint RYDIQO LTD as your limited payment collection agent solely for the purpose of accepting and processing funds from buyers for purchases of your listed goods and services on Rydiqo®.
• Effect of buyer payment. Payment made by a buyer to Rydiqo® (or to a third-party payment service provider engaged by Rydiqo®) is deemed the same as payment made directly to you. The buyer's payment obligation to you is discharged at the time Rydiqo® successfully receives the funds.
• Remittance & deductions. Rydiqo® will (i) deduct Rydiqo® fees, commissions, adjustments, refunds, chargebacks, taxes collected/withheld where applicable, and any amounts otherwise due to Rydiqo®; and (ii) remit the net balance to your nominated payout method.
• Refunds & chargebacks. You authorise Rydiqo® to issue refunds to buyers on your behalf where required under these Terms, our policies, applicable law, or a final dispute outcome; and to debit or withhold from your payouts for chargebacks, reversals, adjustments, or fines arising from your transactions.
• No fiduciary / no trust. Rydiqo®'s role as limited payment collection agent does not create a fiduciary relationship, trust, escrow, or custodial arrangement. Funds may be processed through regulated payment service providers. No interest accrues on funds held prior to payout.
• Compliance & KYC. Payouts may be delayed, suspended, or refused where Rydiqo® or its payment partners must complete KYC/AML checks, where fraud or policy breaches are suspected, or where required by law, court order, card scheme, or payment-network rules.
• Failed / returned payouts. If a payout fails or is returned, you authorise Rydiqo® to attempt repayment to the same or another verified payout method. You remain responsible for supplying accurate bank details and any fees incurred due to incorrect details.
• Currency & conversion. Where currency conversion is required, conversion will be completed by Rydiqo® or its payment partner at the rate and time of processing, and may include a conversion fee as disclosed by the processor.
• Scope limitation. Rydiqo®'s appointment is limited to collection and processing of payments for transactions concluded on Rydiqo®. Rydiqo® does not guarantee payment by any buyer and is not responsible for amounts not received due to buyer or bank failure, or due to events outside Rydiqo®'s reasonable control.
• Survival. Your appointment of Rydiqo® as limited payment collection agent survives suspension or termination of your account for the purpose of handling refunds, chargebacks, reversals, and final settlement associated with prior transactions.

• Buyer invoices on your behalf: You authorise Rydiqo® to issue VAT invoices/receipts to buyers on your behalf using your legal entity details (including VAT number where applicable). These invoices identify you as the supplier, not Rydiqo®.
• Commission invoices to you: Rydiqo® will issue invoices to you for commission/fees (VAT included where applicable). Commission is deducted automatically prior to payout.
• Accuracy & records: You must provide correct legal name, address, VAT details (if registered), and keep records required by HMRC and applicable law.

Standard commission tiers:

• £0 – £499: 12%
• £500 – £1,499: 10%
• £1,500 – £2,999: 9%
• £3,000+: 8%

Commission is deducted automatically from the order total prior to payout. Unless otherwise stated, commission is inclusive of VAT where applicable.

Commission rates may vary depending on promotions or other factors. See Success Fees for current promotional rates.

• Private sellers (under 5 active listings): paid within 24 hours of successful delivery confirmation.
• Business sellers: paid within 72 hours of order completion once verified by Rydiqo®.
• Holds: payouts may be held if there is a dispute, chargeback, suspected fraud, or policy breach until resolved.
• Currency: payouts are made in GBP by bank transfer.

See Payouts for full detail.

• Provide accurate titles (brand, model, key specs) and clear, unedited photos of the actual item.
• Disclose condition: new / brand-new boxed / refurbished / used / for parts or not working. List any faults, damage, missing parts, modifications, and battery condition.
• Use truthful pricing — no bait-and-switch or duplicate spam listings.
• IP compliance: no counterfeit or trademark-infringing items.

• Stolen goods, unsafe or recalled products, counterfeit items.
• Non-compliant batteries or chargers, or items illegal under UK law.
• Road-use items that do not meet UK regulations unless clearly sold as off-road use only.
• Any item listed as prohibited in our Prohibited Items Policy.

• Rydiqo® Delivery: if selected, prepare the item as agreed — assembled remains assembled, boxed remains boxed. We provide tracking and in-transit cover up to £10,000.
• Seller-provided shipping: you must dispatch within your stated timeframe and upload a valid tracking number or proof of delivery. Secure packaging required.
• Collection: if you offer collection, the buyer must pay via Rydiqo® first. Do not accept off-platform payments. You are paid out only after successful handover confirmation.

See Shipping Policy for full detail.

• Buyers have 48 hours from delivery or collection to report "not as described", wrong/missing item, or non-delivery. Evidence (timestamped unboxing video and photos) is required.
• Rydiqo® will assess evidence from both parties and make the final decision. You must cooperate and respond promptly.
• If a claim is upheld, you must accept the return and/or refund as directed. Failure to comply may result in deductions from payout and account action.
• Business sellers must comply with UK Consumer Contracts Regulations where applicable (e.g., cooling-off rights for unused / sealed goods).

See Dispute Resolution and Seller Protection.

• Reply to buyer messages within 1 working day.
• All communications should remain on Rydiqo®. Soliciting or completing off-platform payments voids Buyer Protection and may lead to suspension.
• Abusive behaviour, harassment, or spam is prohibited.

• You are solely responsible for determining, collecting, and remitting taxes (including VAT) arising from your sales.
• If VAT-registered, ensure prices include VAT where applicable and your VAT number is kept current. We may display your VAT number on invoices issued on your behalf.
• You agree to provide documentation reasonably requested by Rydiqo® to verify compliance.

• We may remove listings, withhold or reverse payouts, or suspend or terminate accounts for fraud, policy breaches, unsafe items, or failure to cooperate in disputes.
• We may offset amounts owed to Rydiqo® (e.g., chargebacks, refunds, fees) against future payouts.

We may update this agreement from time to time. Updates take effect upon posting on this page. Continued use of Rydiqo® constitutes acceptance of the revised terms.

RYDIQO LTD
Company No. 16588051
4th Floor, Silverstream House
45 Fitzroy Street, Fitzrovia
London, England, W1T 6EB

Contact us for any questions about selling on Rydiqo®.