Seller Protection Policy

• False "not as described" claims: Covered if you provided an accurate listing, clear images, and proof the item was as described.
• Undelivered claims: Covered if valid tracking shows delivery to the buyer's address.
• Chargeback fraud: Covered if you have proof of delivery, proof of item condition, and followed platform processes.
• Payment disputes: Covered where the buyer's claim is found to be invalid after our investigation.

• Use Rydiqo® Checkout for all transactions — off-platform payments are not protected.
• Ship within the stated dispatch time using a tracked, reputable courier.
• Upload valid tracking details to the order page before the estimated delivery date.
• Accurately describe items, including condition, faults, and specifications.
• Keep proof of item condition prior to dispatch (timestamped photos or video recommended).

• Evidence handling: We review both sides' evidence before making a decision.
• Chargeback representation: We respond to payment processors with delivery proof, communication logs, and listing screenshots.
• Fraud monitoring: We track buyer behaviour and may block accounts suspected of abuse.
• Case closure: If the buyer fails to provide valid evidence, the dispute is closed in your favour.

• Transactions made outside Rydiqo® Checkout.
• Items shipped without tracking or with unverifiable delivery proof.
• Listings with misleading descriptions or omitted faults.
• Claims where the seller fails to respond to Rydiqo® within dispute deadlines.
• Items sold via Collection where the seller cannot provide a signed handover receipt.

We actively monitor for repeat claim patterns, stolen payment methods, and "item not received" scams. Sellers flagged as high risk may be subject to payout holds until we verify legitimacy — this protects the platform and all other sellers.

Coordinated abuse or evidence of fraud will be referred to relevant authorities and may trigger account suspension.

• Private sellers: Paid within 24 hours of delivery confirmation.
• Business sellers: Paid within 72 hours of order completion.
• Open disputes pause the payout on that specific order only. Other payouts continue normally.
• Chargebacks may extend the hold until resolution. If you win the dispute, the payout is released.

See Payouts for the full timing and process.

• Seller Protection is discretionary — not insurance or a guarantee of payment.
• Liability is limited to the order amount (excluding delivery unless stated otherwise).
• Nothing in this policy limits your statutory rights as a UK business.

For Seller Protection assistance, contact us with your order number and all supporting evidence (tracking, pre-shipment photos, listing screenshots, buyer messages).

The faster you send evidence, the faster we resolve the dispute in your favour.