Privacy Policy

Rydiqo® is an online marketplace for electric bikes, scooters, trikes, and accessories. We connect buyers and sellers across the UK and internationally.

We are the Data Controller of your personal information under UK data protection laws. Rydiqo® is operated by RYDIQO LTD (Company No. 16588051), 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB.

Identity & contact information:

• Full name
• Email address
• Phone number
• Billing and shipping address

Account & transactional information:

• Username and password (hashed)
• Purchase and order history
• Listings you create (as a seller)
• Dispute or return history

Technical & behavioural data:

• IP address
• Device / browser type
• Operating system
• Login timestamps and activity
• Cookies and tracking data

Verification & seller data:

• Government-issued ID (for seller verification)
• Bank or payout details (handled via Stripe or third-party)
• Uploaded documents or images

Location & delivery data:

• Collection or delivery address (provided by users)
• Optional geolocation (if enabled in browser)

Marketing & communication preferences:

• Newsletter opt-in status
• Interaction with emails or adverts
• Customer service interactions

We do not ask for age and do not knowingly market to children under 13.

• Registration forms
• Purchase and sales transactions
• Communication with support
• Use of our website (via cookies, analytics, etc.)
• Third-party integrations (Stripe, Klarna, Meta, Google, etc.)

We process your data under the following lawful bases:

You may receive emails about listings, promotions, or updates only if you've opted in. You can unsubscribe at any time using the link in any marketing email.

We may use Meta Ads, Google Ads, Klaviyo, or similar platforms to personalise your experience.

Payments are processed by:

• Shopify Payments
• Stripe
• Klarna (instalments)

We do not store card data. All payment providers are PCI-DSS certified.

• Seller ID checks
• Third-party verification tools
• Reporting of suspicious activity where legally required

We work with crime prevention agencies to prevent the sale of stolen goods.

We use cookies to:

• Understand site usage
• Improve performance
• Deliver personalised ads and remarketing

Manage preferences via our cookie banner. See our Cookie Policy for full detail.

We retain your data for:

• As long as your account is active and for stated purposes
• Legal and tax compliance periods
• Enforcement of our Terms of Service

After account closure, we anonymise or delete personal data within a reasonable period, unless law requires continued retention.

Under UK GDPR, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — request deletion ("right to be forgotten")
• Restriction / objection — limit or object to processing
• Withdraw consent — for marketing at any time
• Data portability — receive your data in machine-readable format

To exercise any of these rights, contact us with proof of identity.

We may share relevant data with:

• Verified sellers and delivery providers
• Payment processors, marketing, and analytics partners
• Law enforcement, when legally required

International transfers rely on UK adequacy decisions, Standard Contractual Clauses (SCCs), and appropriate safeguards.

• SSL encryption site-wide
• Shopify security infrastructure
• Access controls and audit logs
• Secure payment platforms
• Vendor and permission reviews

Report suspected breaches to our support team.

We do not knowingly collect data from children under 13. Users under 18 need parent or guardian permission. We delete any unauthorised data promptly upon notification.

We may update this policy periodically and will notify you of material changes. Please check this page regularly for updates.

RYDIQO LTD
Data Protection Officer
Company No. 16588051
4th Floor, Silverstream House
45 Fitzroy Street, Fitzrovia
London, England, W1T 6EB

Contact us for any privacy-related questions or to exercise your data rights.