Privacy Policy

Rydiqo® is an online marketplace for electric bikes, scooters, trikes, and accessories. We connect buyers and sellers across the United States and internationally.

We are the "business" that determines how your personal information is handled under applicable U.S. privacy laws. Rydiqo® is operated by RYDIQO LTD (Company No. 16588051), 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB.

Identity & contact information:

• Full name
• Email address
• Phone number
• Billing and shipping address

Account & transactional information:

• Username and password (hashed)
• Purchase and order history
• Listings you create (as a seller)
• Dispute or return history

Technical & behavioral data:

• IP address
• Device / browser type
• Operating system
• Login timestamps and activity
• Cookies and tracking data

Verification & seller data:

• Government-issued ID (for seller verification)
• Bank or payout details (handled via Stripe or third-party)
• Uploaded documents or images

Location & delivery data:

• Collection or delivery address (provided by users)
• Optional geolocation (if enabled in browser)

Marketing & communication preferences:

• Newsletter opt-in status
• Interaction with emails or ads
• Customer service interactions

We do not ask for age and do not knowingly market to children under 13.

• Registration forms
• Purchase and sales transactions
• Communication with support
• Use of our website (via cookies, analytics, etc.)
• Third-party integrations (Stripe, Klarna, Meta, Google, etc.)

We use your personal information for the following purposes:

You may receive emails about listings, promotions, or updates only if you've opted in. You can unsubscribe at any time using the link in any marketing email.

We may use Meta Ads, Google Ads, Klaviyo, or similar platforms to personalise your experience.

Payments are processed by:

• Shopify Payments
• Stripe
• Klarna (installments)

We do not store card data. All payment providers are PCI-DSS certified.

• Seller ID checks
• Third-party verification tools
• Reporting of suspicious activity where legally required

We work with crime prevention agencies to prevent the sale of stolen goods.

We use cookies to:

• Understand site usage
• Improve performance
• Deliver personalised ads and remarketing

Manage preferences via our cookie banner. See our Cookie Policy for full detail.

We retain your data for:

• As long as your account is active and for stated purposes
• Legal and tax compliance periods
• Enforcement of our Terms of Service

After account closure, we anonymise or delete personal data within a reasonable period, unless law requires continued retention.

Under applicable U.S. state privacy laws — including the California Consumer Privacy Act (CCPA), as amended by the CPRA — you may have the right to:

• Know / access — request the personal information we collect, use, disclose, or share, and receive a copy in a portable format
• Delete — request deletion of personal information we collected from you, subject to legal exceptions
• Correct — request correction of inaccurate personal information
• Opt out of sale or sharing — direct us not to sell or share your personal information (including for cross-context behavioral advertising), via our "Do Not Sell or Share My Personal Information" control or a recognized opt-out signal (GPC)
• Limit sensitive information — limit our use and disclosure of any sensitive personal information
• Non-discrimination — we will not discriminate against you for exercising these rights

To exercise these rights, contact us. We may need to verify your identity, and you may use an authorized agent where permitted by law.

We may share relevant data with:

• Verified sellers and delivery providers
• Payment processors, marketing, and analytics partners
• Law enforcement, when legally required

Because Rydiqo® is operated from the United Kingdom, your personal information will be transferred to and processed in the UK and other countries outside the United States. Where we transfer personal information internationally, we use appropriate safeguards, such as Standard Contractual Clauses.

• SSL encryption site-wide
• Shopify security infrastructure
• Access controls and audit logs
• Secure payment platforms
• Vendor and permission reviews

Report suspected breaches to our support team.

We do not knowingly collect data from children under 13. Users under 18 need parent or guardian permission. We delete any unauthorized data promptly upon notification.

We may update this policy periodically and will notify you of material changes. Please check this page regularly for updates.

RYDIQO LTD
Privacy Team
Company No. 16588051
4th Floor, Silverstream House
45 Fitzroy Street, Fitzrovia
London, England, W1T 6EB

Contact us for any privacy-related questions or to exercise your data rights.